Authorized Distributor

Free Shipping For Orders Over $50

{"id":9531960000759,"title":"Jen-Ken AF3C 11\/9 Ceramic Kiln (Factory Refurbished)","handle":"jen-ken-af3c-11-9-ceramic-kiln-factory-refurbished","description":"\u003cp\u003e\u003cstrong\u003eThis listing is for a factory refurbished unit that is available to ship if marked as in-stock.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cstrong\u003eAll refurbishments are done by the same technicians who built the kiln to begin with. \u003cmeta charset=\"utf-8\"\u003eFactory refurbish units may have small cosmetic defects. Units are sold as-is and are not returnable for cosmetic concerns. All units are tested, working, and guaranteed with the same manufacturer warranty you'd receive with a new unit - but with an excellent savings!\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cmeta charset=\"utf-8\"\u003eThe Jen-Ken AF3C 11\/9 Ceramic Kiln is the perfect kiln for new ceramic hobbyists and is made to perform perfect for 04-06 cone low-firings! This kiln is great for small pieces, test firings, and perfecting designs.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eThe Orton AF3C controller comes equipped with easy to use Cone Fire programs. The AF3C 11\/9 can also be used for fusing and slumping glass. \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eWe promise to have the lowest price online for this kiln, and will always beat any competitor's price. We also offer free shipping on all standard orders, so the price you see here is the price you pay. \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eThis kiln comes with the following\u003cspan\u003e \u003c\/span\u003e\u003cstrong\u003efree\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eaccessories:\u003c\/p\u003e\n\u003cdiv\u003e\n\u003cul\u003e\n\u003cli\u003eStand\u003c\/li\u003e\n\u003cli\u003eManual\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThis kiln operates on a standard home outlet at 120V and 15A. The capabilities of this kiln in a small package are impressive to achieve. In order to reach this kilns full potential - please ensure your working environment is setup properly. Jen-Ken recommends this to run on a dedicated 20A circuit, and that the voltage provided is a full 120V (i.e. Not 110V or 115V).\u003c\/p\u003e\n\u003c\/div\u003e\n\u003ch5\u003e\u003cstrong\u003eSolid State Relay\u003c\/strong\u003e\u003c\/h5\u003e\n\u003cp\u003eA Solid State Relay is hands down \u003cstrong\u003ethe best investment you can make in your kiln!\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThe relay is what controls the power cycling of the elements in the kiln and they need to be able to withstand a ton of power as they do so. The solid state relays are incredibly efficient compared to the standard mechanical relays and are able to operate at much faster speeds. What this equates to is \u003cstrong\u003eincredibly tight\u003c\/strong\u003e temperature control for accurate firings, longer element life, and savings on your electrical bill!\u003c\/p\u003e\n\u003cp\u003eThe standard mechanical relays have moving parts which cause wear and tear over the years and will eventually need to be replaced; however with a solid state relay it's likely to last the entire life of the kiln! You will \u003cstrong\u003esave you money and time\u003c\/strong\u003e by never needing to worry about this in the future!\u003c\/p\u003e\n\u003ch5\u003e\u003cstrong\u003eController Selection\u003c\/strong\u003e\u003c\/h5\u003e\n\u003cp\u003eJen-Ken has close relationships with the manufacturers of a variety of digital controllers, such as those from SDS Industries and Orton. This means you will have nothing but the best the best in terms of performance and accuracy in your firings.\u003c\/p\u003e\n\u003cp\u003eWith a selection of multiple controllers available - you can choose exactly what fits your needs.\u003c\/p\u003e\n\u003ch6\u003eTAP Touchscreen Smart Controller by SDS Industries\u003c\/h6\u003e\n\u003cp style=\"float: right;\"\u003eThe top of the line. The bread and butter. The cream of the crop. The controller for those who want to make their lives easier, improve their craft, and make incredible quality products.\u003cbr\u003e\u003cbr\u003eThis is our \u003cstrong\u003etop selling controller\u003c\/strong\u003e - And for good reason!\u003c\/p\u003e\n\u003cp style=\"float: right;\"\u003e\u003cimg style=\"float: right; margin: 5px;\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0836\/2769\/files\/tap-smart-controller_medium.png?3063849439708355884\" alt=\"TAP Smart Controller\"\u003eThe TAP Smart Controller is without a doubt the best choice on the market right now - It's easy to use, has stellar performance, and is packed full with features!\u003cbr\u003e\u003cbr\u003eIt has more memory than any other controller, allowing you to more easily utilize, revise, and save many different kinds of firing programs.\u003cbr\u003e\u003cbr\u003eStorage for firing programs is virtually unlimited! Create as many profiles, with as many steps as you'd like - you won't be limited by this controller.\u003cbr\u003e\u003cbr\u003eOur favorite part though: When ordered with the Wi-Fi Dongle, you can control everything from any device! Prefer to work on your computer or tablet - how about your phone?\u003c\/p\u003e\n\u003cp style=\"float: right;\"\u003e \u003c\/p\u003e\n\u003cp style=\"float: right;\"\u003e \u003c\/p\u003e\n\u003cp\u003eWith an internet connection to your TAP Smart Controller, updates from SDS Industries can be applied to your controller automatically - ensuring you always have the most up-to-date software for years to come!\u003c\/p\u003e\n\u003cp\u003eEasily adjust the in-progress firing, skip steps, and view all graphical information on your firing with just a \"TAP\"!\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003eThe amount of time you save by working with the TAP Smart Controller pays for itself for years to come - you'll be so happy with this investment that you won't know how you managed so long without it.\u003c\/p\u003e\n\u003cp\u003eThe TAP Smart Controller supports the Loud Alarm option.\u003c\/p\u003e\n\u003ch6\u003eOrton AutoFire Slide Touchscreen Controller\u003c\/h6\u003e\n\u003cdiv style=\"text-align: right;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0836\/2769\/products\/jen-ken-orton-AF-Slide-controller_medium.png\" alt=\"AF Slide\" style=\"margin: 5px 5px 5px 5px; float: right;\"\u003e\u003c\/div\u003e\n\u003cp\u003eThe AutoFire Slide is the latest addition to the AutoFire controller family. It has all the benefits and features of the AutoFire 4000 with a user-friendly touchscreen interface.\u003c\/p\u003e\n\u003cp\u003eUsing P-I-D control algorithms to tightly control kiln temperature, this controller eliminates temperature cycling. Cycling occurs when the controller turns the kiln on or off in a way where the actual temperature does not closely follow the desired firing schedule, so this ensures your firing schedules are very accurate (Tip: Order your kiln with a solid state relay to close the gap even further!)\u003c\/p\u003e\n\u003cp\u003eThis controller allows the operator to create, program, and save 35 separate firing schedules with 20 user-defined heating and cooling rates, target temperatures and hold times. For glass crafters, ceramicists, and heat treaters alike - you’ll find maximum flexibility with your firing programs.\u003c\/p\u003e\n\u003cp\u003eFor you ceramic artists, this controller provides a quick selection of preset cone programs that are designed specifically for ceramic firings.  Every cone-fire program allows the operator to set a preliminary preheat cycle for drying ware, an optional hold time at the final heating temperature for additional heat-work and an optional cooling cycle at the end of the heating cycle. Every cone-fire program also allows the operator to select an optional firing speed that can shorten or lengthen the firing time up to 40% for large or small kiln loads.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch6\u003eOrton AutoFire 12-Key (AF\/AFG) Controller\u003c\/h6\u003e\n\u003cp\u003e\u003cimg style=\"float: right; margin: 5px;\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0836\/2769\/files\/af_12-key_medium.jpg\" alt=\"AF 12-Key\"\u003e\u003c\/p\u003e\n\u003cp\u003eThe Orton AutoFire 3000 12-Key (AF\/AFG) controller has 12 keys for programming.\u003c\/p\u003e\n\u003cp\u003eThe Orton AF 12-key supports up to 4 custom firing programs.\u003c\/p\u003e\n\u003cp\u003eOrton controllers use P-I-D control algorithms to tightly control kiln temperature. This eliminates temperature cycling. Cycling occurs when the controller turns the kiln on or off in a way where the actual temperature does not closely follow the desired firing schedule.\u003c\/p\u003e\n\u003cp\u003eOrton controllers store all of the program information in memory when shut off. This is helpful for if power is lost in the middle of a firing, the controller remembers how far the program has progressed and determines if it can resume once power has been restored.\u003c\/p\u003e\n\u003cp\u003eThe AutoFire controller can add hold time to firings already in progress, edit programs in progress, and even skip in progress! These are some of the most useful features that are offered in both the TAP and AF 12-key controllers.\u003c\/p\u003e\n\u003ch6\u003eOrton AutoFire 3-Key (AF3P\/AF3C) Controller\u003c\/h6\u003e\n\u003cp\u003e\u003cimg style=\"float: right; margin: 5px;\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0836\/2769\/files\/af3c-af3p_medium.jpg\" alt=\"AF 3-Key\"\u003e\u003c\/p\u003e\n\u003cp\u003eThe AF 3-Key (AutoFire Express) is our basic, no frills controller. It gets the job done, but does not offer nearly as much flexibility as the others. The AF 3-Key has the ability to store up to 6 eight-step custom firing profiles.\u003c\/p\u003e\n\u003cp\u003eWhile the AF 3-Key controller is fantastic, and certainly will help you achieve your end goals - we always recommend an upgrade to the AF 12-key or TAP Smart as the controller is the heart and brains of your kiln. It's what you'll be working with day in and day out, and being able to take advantage of the expanded user interface on the other controllers as well as their overwhelming number of features - we've always found that users are happiest upgrading.\u003c\/p\u003e\n\u003cp\u003eThis is a good choice if you're only planning to occasionally use your oven and do not want room to expand in the future. \u003c\/p\u003e\n\u003ch5\u003e\u003cstrong\u003eFurniture Kit\u003c\/strong\u003e\u003c\/h5\u003e\n\u003cp\u003eFurniture Kits are \u003cstrong\u003enecessary accessories\u003c\/strong\u003e for any kiln owner as firing directly on the kiln floor is not only bad for the kiln, but your pieces as well. In addition to this, they're also useful! A furniture kit will allow you to stack multiple shelves on top of one another in order to maximize the useable space when firing smaller pieces.\u003c\/p\u003e\n\u003cp\u003eIf you have one that will fit this kiln size already, then you're in luck! But if not, you'll want to ensure you add this to your order as well.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eFurniture Kit includes:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eTwo (2) Full Shelf\u003c\/li\u003e\n\u003cli\u003eThree (3) 1\" Post\u003c\/li\u003e\n\u003cli\u003eThree (3) 2\" Post\u003c\/li\u003e\n\u003cli\u003eThree (3) 4\" Post\u003c\/li\u003e\n\u003cli\u003eOne (1) 1lb. Shelf Primer\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eKiln furniture can be special ordered separately, but if done so the cost is ~10-20% higher and will incur a separate shipping charge. It's best to include this on your initial order of the kiln.\u003c\/p\u003e\n\u003cp\u003e\u003csmall\u003e* Received shelves may contain surface imperfections such as scratches, discoloration or rough edge. These possible imperfections are understood and accepted by the buyer.\u003c\/small\u003e\u003c\/p\u003e\n\u003ch5\u003e\n\u003cstrong\u003e\u003c\/strong\u003e\u003cbr\u003e\n\u003c\/h5\u003e\n\u003ch5\u003e\n\u003cstrong\u003e\u003c\/strong\u003e\u003cbr\u003e\n\u003c\/h5\u003e","published_at":"2024-10-04T03:15:52-04:00","created_at":"2024-10-04T03:09:21-04:00","vendor":"Jen-Ken","type":"Kiln","tags":["best-seller-collection","function:Ceramics","insured:true","jenken","refurbished","size:Small","Stocked","voltage:120V"],"price":122720,"price_min":122720,"price_max":167200,"available":true,"price_varies":true,"compare_at_price":153400,"compare_at_price_min":153400,"compare_at_price_max":209000,"compare_at_price_varies":true,"variants":[{"id":49123143254263,"title":"AutoFire 3-Key Controller + Furniture Kit","option1":"AutoFire 3-Key Controller + Furniture Kit","option2":null,"option3":null,"sku":"IN_STOCK_JENKEN_AF3C_11_9_FK_REFURBISHED","requires_shipping":true,"taxable":true,"featured_image":null,"available":false,"name":"Jen-Ken AF3C 11\/9 Ceramic Kiln (Factory Refurbished) - AutoFire 3-Key Controller + Furniture Kit","public_title":"AutoFire 3-Key Controller + Furniture Kit","options":["AutoFire 3-Key Controller + Furniture Kit"],"price":122720,"weight":0,"compare_at_price":153400,"inventory_quantity":0,"inventory_management":"shopify","inventory_policy":"deny","barcode":"","requires_selling_plan":false,"selling_plan_allocations":[]},{"id":49123143287031,"title":"AutoFire 3-Key Controller + Solid State Relays + Furniture Kit","option1":"AutoFire 3-Key Controller + Solid State Relays + Furniture Kit","option2":null,"option3":null,"sku":"IN_STOCK_JENKEN_AF3C_11_9_FK_SSR_REFURBISHED","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Jen-Ken AF3C 11\/9 Ceramic Kiln (Factory Refurbished) - AutoFire 3-Key Controller + Solid State Relays + Furniture Kit","public_title":"AutoFire 3-Key Controller + Solid State Relays + Furniture Kit","options":["AutoFire 3-Key Controller + Solid State Relays + Furniture Kit"],"price":132720,"weight":0,"compare_at_price":165900,"inventory_quantity":1,"inventory_management":"shopify","inventory_policy":"deny","barcode":"","requires_selling_plan":false,"selling_plan_allocations":[]},{"id":49123143319799,"title":"AutoFire 12-Key Controller + Furniture Kit","option1":"AutoFire 12-Key Controller + Furniture Kit","option2":null,"option3":null,"sku":"IN_STOCK_JENKEN_AF_11_9_FK_REFURBISHED","requires_shipping":true,"taxable":true,"featured_image":null,"available":false,"name":"Jen-Ken AF3C 11\/9 Ceramic Kiln (Factory Refurbished) - AutoFire 12-Key Controller + Furniture Kit","public_title":"AutoFire 12-Key Controller + Furniture Kit","options":["AutoFire 12-Key Controller + Furniture Kit"],"price":141120,"weight":0,"compare_at_price":176400,"inventory_quantity":0,"inventory_management":"shopify","inventory_policy":"deny","barcode":"","requires_selling_plan":false,"selling_plan_allocations":[]},{"id":49123143352567,"title":"AutoFire 12-Key Controller + Solid State Relays + Furniture Kit","option1":"AutoFire 12-Key Controller + Solid State Relays + Furniture Kit","option2":null,"option3":null,"sku":"IN_STOCK_JENKEN_AF_11_9_FK_SSR_REFURBISHED","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Jen-Ken AF3C 11\/9 Ceramic Kiln (Factory Refurbished) - AutoFire 12-Key Controller + Solid State Relays + Furniture Kit","public_title":"AutoFire 12-Key Controller + Solid State Relays + Furniture Kit","options":["AutoFire 12-Key Controller + Solid State Relays + Furniture Kit"],"price":151120,"weight":0,"compare_at_price":188900,"inventory_quantity":3,"inventory_management":"shopify","inventory_policy":"deny","barcode":"","requires_selling_plan":false,"selling_plan_allocations":[]},{"id":49123143385335,"title":"AutoFire Slide Controller + Furniture Kit","option1":"AutoFire Slide Controller + Furniture Kit","option2":null,"option3":null,"sku":"IN_STOCK_JENKEN_SLIDE_11_9_FK_REFURBISHED","requires_shipping":true,"taxable":true,"featured_image":null,"available":false,"name":"Jen-Ken AF3C 11\/9 Ceramic Kiln (Factory Refurbished) - AutoFire Slide Controller + Furniture Kit","public_title":"AutoFire Slide Controller + Furniture Kit","options":["AutoFire Slide Controller + Furniture Kit"],"price":150320,"weight":0,"compare_at_price":187900,"inventory_quantity":0,"inventory_management":"shopify","inventory_policy":"deny","barcode":"","requires_selling_plan":false,"selling_plan_allocations":[]},{"id":49123143418103,"title":"AutoFire Slide Controller + Solid State Relays + Furniture Kit","option1":"AutoFire Slide Controller + Solid State Relays + Furniture Kit","option2":null,"option3":null,"sku":"IN_STOCK_JENKEN_SLIDE_11_9_FK_SSR_REFURBISHED","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Jen-Ken AF3C 11\/9 Ceramic Kiln (Factory Refurbished) - AutoFire Slide Controller + Solid State Relays + Furniture Kit","public_title":"AutoFire Slide Controller + Solid State Relays + Furniture Kit","options":["AutoFire Slide Controller + Solid State Relays + Furniture Kit"],"price":160320,"weight":0,"compare_at_price":200400,"inventory_quantity":1,"inventory_management":"shopify","inventory_policy":"deny","barcode":"","requires_selling_plan":false,"selling_plan_allocations":[]},{"id":49123143450871,"title":"TAP Smart Controller + Furniture Kit","option1":"TAP Smart Controller + Furniture Kit","option2":null,"option3":null,"sku":"IN_STOCK_JENKEN_TAP_11_9_FK_REFURBISHED","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Jen-Ken AF3C 11\/9 Ceramic Kiln (Factory Refurbished) - TAP Smart Controller + Furniture Kit","public_title":"TAP Smart Controller + Furniture Kit","options":["TAP Smart Controller + Furniture Kit"],"price":157200,"weight":0,"compare_at_price":196500,"inventory_quantity":1,"inventory_management":"shopify","inventory_policy":"deny","barcode":"","requires_selling_plan":false,"selling_plan_allocations":[]},{"id":49123143483639,"title":"TAP Smart Controller + Solid State Relays + Furniture Kit","option1":"TAP Smart Controller + Solid State Relays + Furniture Kit","option2":null,"option3":null,"sku":"IN_STOCK_JENKEN_TAP_11_9_FK_SSR_REFURBISHED","requires_shipping":true,"taxable":true,"featured_image":null,"available":false,"name":"Jen-Ken AF3C 11\/9 Ceramic Kiln (Factory Refurbished) - TAP Smart Controller + Solid State Relays + Furniture Kit","public_title":"TAP Smart Controller + Solid State Relays + Furniture Kit","options":["TAP Smart Controller + Solid State Relays + Furniture Kit"],"price":167200,"weight":0,"compare_at_price":209000,"inventory_quantity":0,"inventory_management":"shopify","inventory_policy":"deny","barcode":"","requires_selling_plan":false,"selling_plan_allocations":[]}],"images":["\/\/www.soulceramics.com\/cdn\/shop\/products\/jen-ken-jen-ken-af3c-119-ceramic-kiln-kiln-soul-ceramics-2_76dd11d6-cfe9-4da6-bc7b-63b7745f8202.jpg?v=1629692476","\/\/www.soulceramics.com\/cdn\/shop\/products\/jen-ken-jen-ken-af3c-119-ceramic-kiln-kiln-soul-ceramics_96813700-01d2-4204-b391-72bad412b37b.jpg?v=1629692476","\/\/www.soulceramics.com\/cdn\/shop\/products\/jen-ken-jen-ken-af3c-119-ceramic-kiln-kiln-soul-ceramics-3_47b4a761-e253-4b1e-bb18-b66d47165f47.jpg?v=1629692476"],"featured_image":"\/\/www.soulceramics.com\/cdn\/shop\/products\/jen-ken-jen-ken-af3c-119-ceramic-kiln-kiln-soul-ceramics-2_76dd11d6-cfe9-4da6-bc7b-63b7745f8202.jpg?v=1629692476","options":["Title"],"media":[{"alt":"Jen-Ken AF3C 11\/9 Ceramic Kiln - Soul Ceramics","id":23663390294197,"position":1,"preview_image":{"aspect_ratio":1.0,"height":1049,"width":1049,"src":"\/\/www.soulceramics.com\/cdn\/shop\/products\/jen-ken-jen-ken-af3c-119-ceramic-kiln-kiln-soul-ceramics-2_76dd11d6-cfe9-4da6-bc7b-63b7745f8202.jpg?v=1629692476"},"aspect_ratio":1.0,"height":1049,"media_type":"image","src":"\/\/www.soulceramics.com\/cdn\/shop\/products\/jen-ken-jen-ken-af3c-119-ceramic-kiln-kiln-soul-ceramics-2_76dd11d6-cfe9-4da6-bc7b-63b7745f8202.jpg?v=1629692476","width":1049},{"alt":"Jen-Ken AF3C 11\/9 Ceramic Kiln - Soul Ceramics","id":23663390359733,"position":2,"preview_image":{"aspect_ratio":1.0,"height":1000,"width":1000,"src":"\/\/www.soulceramics.com\/cdn\/shop\/products\/jen-ken-jen-ken-af3c-119-ceramic-kiln-kiln-soul-ceramics_96813700-01d2-4204-b391-72bad412b37b.jpg?v=1629692476"},"aspect_ratio":1.0,"height":1000,"media_type":"image","src":"\/\/www.soulceramics.com\/cdn\/shop\/products\/jen-ken-jen-ken-af3c-119-ceramic-kiln-kiln-soul-ceramics_96813700-01d2-4204-b391-72bad412b37b.jpg?v=1629692476","width":1000},{"alt":"Jen-Ken AF3C 11\/9 Ceramic Kiln - Soul Ceramics","id":23663390392501,"position":3,"preview_image":{"aspect_ratio":1.0,"height":529,"width":529,"src":"\/\/www.soulceramics.com\/cdn\/shop\/products\/jen-ken-jen-ken-af3c-119-ceramic-kiln-kiln-soul-ceramics-3_47b4a761-e253-4b1e-bb18-b66d47165f47.jpg?v=1629692476"},"aspect_ratio":1.0,"height":529,"media_type":"image","src":"\/\/www.soulceramics.com\/cdn\/shop\/products\/jen-ken-jen-ken-af3c-119-ceramic-kiln-kiln-soul-ceramics-3_47b4a761-e253-4b1e-bb18-b66d47165f47.jpg?v=1629692476","width":529}],"requires_selling_plan":false,"selling_plan_groups":[],"content":"\u003cp\u003e\u003cstrong\u003eThis listing is for a factory refurbished unit that is available to ship if marked as in-stock.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cstrong\u003eAll refurbishments are done by the same technicians who built the kiln to begin with. \u003cmeta charset=\"utf-8\"\u003eFactory refurbish units may have small cosmetic defects. Units are sold as-is and are not returnable for cosmetic concerns. All units are tested, working, and guaranteed with the same manufacturer warranty you'd receive with a new unit - but with an excellent savings!\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cmeta charset=\"utf-8\"\u003eThe Jen-Ken AF3C 11\/9 Ceramic Kiln is the perfect kiln for new ceramic hobbyists and is made to perform perfect for 04-06 cone low-firings! This kiln is great for small pieces, test firings, and perfecting designs.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eThe Orton AF3C controller comes equipped with easy to use Cone Fire programs. The AF3C 11\/9 can also be used for fusing and slumping glass. \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eWe promise to have the lowest price online for this kiln, and will always beat any competitor's price. We also offer free shipping on all standard orders, so the price you see here is the price you pay. \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eThis kiln comes with the following\u003cspan\u003e \u003c\/span\u003e\u003cstrong\u003efree\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eaccessories:\u003c\/p\u003e\n\u003cdiv\u003e\n\u003cul\u003e\n\u003cli\u003eStand\u003c\/li\u003e\n\u003cli\u003eManual\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThis kiln operates on a standard home outlet at 120V and 15A. The capabilities of this kiln in a small package are impressive to achieve. In order to reach this kilns full potential - please ensure your working environment is setup properly. Jen-Ken recommends this to run on a dedicated 20A circuit, and that the voltage provided is a full 120V (i.e. Not 110V or 115V).\u003c\/p\u003e\n\u003c\/div\u003e\n\u003ch5\u003e\u003cstrong\u003eSolid State Relay\u003c\/strong\u003e\u003c\/h5\u003e\n\u003cp\u003eA Solid State Relay is hands down \u003cstrong\u003ethe best investment you can make in your kiln!\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThe relay is what controls the power cycling of the elements in the kiln and they need to be able to withstand a ton of power as they do so. The solid state relays are incredibly efficient compared to the standard mechanical relays and are able to operate at much faster speeds. What this equates to is \u003cstrong\u003eincredibly tight\u003c\/strong\u003e temperature control for accurate firings, longer element life, and savings on your electrical bill!\u003c\/p\u003e\n\u003cp\u003eThe standard mechanical relays have moving parts which cause wear and tear over the years and will eventually need to be replaced; however with a solid state relay it's likely to last the entire life of the kiln! You will \u003cstrong\u003esave you money and time\u003c\/strong\u003e by never needing to worry about this in the future!\u003c\/p\u003e\n\u003ch5\u003e\u003cstrong\u003eController Selection\u003c\/strong\u003e\u003c\/h5\u003e\n\u003cp\u003eJen-Ken has close relationships with the manufacturers of a variety of digital controllers, such as those from SDS Industries and Orton. This means you will have nothing but the best the best in terms of performance and accuracy in your firings.\u003c\/p\u003e\n\u003cp\u003eWith a selection of multiple controllers available - you can choose exactly what fits your needs.\u003c\/p\u003e\n\u003ch6\u003eTAP Touchscreen Smart Controller by SDS Industries\u003c\/h6\u003e\n\u003cp style=\"float: right;\"\u003eThe top of the line. The bread and butter. The cream of the crop. The controller for those who want to make their lives easier, improve their craft, and make incredible quality products.\u003cbr\u003e\u003cbr\u003eThis is our \u003cstrong\u003etop selling controller\u003c\/strong\u003e - And for good reason!\u003c\/p\u003e\n\u003cp style=\"float: right;\"\u003e\u003cimg style=\"float: right; margin: 5px;\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0836\/2769\/files\/tap-smart-controller_medium.png?3063849439708355884\" alt=\"TAP Smart Controller\"\u003eThe TAP Smart Controller is without a doubt the best choice on the market right now - It's easy to use, has stellar performance, and is packed full with features!\u003cbr\u003e\u003cbr\u003eIt has more memory than any other controller, allowing you to more easily utilize, revise, and save many different kinds of firing programs.\u003cbr\u003e\u003cbr\u003eStorage for firing programs is virtually unlimited! Create as many profiles, with as many steps as you'd like - you won't be limited by this controller.\u003cbr\u003e\u003cbr\u003eOur favorite part though: When ordered with the Wi-Fi Dongle, you can control everything from any device! Prefer to work on your computer or tablet - how about your phone?\u003c\/p\u003e\n\u003cp style=\"float: right;\"\u003e \u003c\/p\u003e\n\u003cp style=\"float: right;\"\u003e \u003c\/p\u003e\n\u003cp\u003eWith an internet connection to your TAP Smart Controller, updates from SDS Industries can be applied to your controller automatically - ensuring you always have the most up-to-date software for years to come!\u003c\/p\u003e\n\u003cp\u003eEasily adjust the in-progress firing, skip steps, and view all graphical information on your firing with just a \"TAP\"!\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003eThe amount of time you save by working with the TAP Smart Controller pays for itself for years to come - you'll be so happy with this investment that you won't know how you managed so long without it.\u003c\/p\u003e\n\u003cp\u003eThe TAP Smart Controller supports the Loud Alarm option.\u003c\/p\u003e\n\u003ch6\u003eOrton AutoFire Slide Touchscreen Controller\u003c\/h6\u003e\n\u003cdiv style=\"text-align: right;\"\u003e\u003cimg src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0836\/2769\/products\/jen-ken-orton-AF-Slide-controller_medium.png\" alt=\"AF Slide\" style=\"margin: 5px 5px 5px 5px; float: right;\"\u003e\u003c\/div\u003e\n\u003cp\u003eThe AutoFire Slide is the latest addition to the AutoFire controller family. It has all the benefits and features of the AutoFire 4000 with a user-friendly touchscreen interface.\u003c\/p\u003e\n\u003cp\u003eUsing P-I-D control algorithms to tightly control kiln temperature, this controller eliminates temperature cycling. Cycling occurs when the controller turns the kiln on or off in a way where the actual temperature does not closely follow the desired firing schedule, so this ensures your firing schedules are very accurate (Tip: Order your kiln with a solid state relay to close the gap even further!)\u003c\/p\u003e\n\u003cp\u003eThis controller allows the operator to create, program, and save 35 separate firing schedules with 20 user-defined heating and cooling rates, target temperatures and hold times. For glass crafters, ceramicists, and heat treaters alike - you’ll find maximum flexibility with your firing programs.\u003c\/p\u003e\n\u003cp\u003eFor you ceramic artists, this controller provides a quick selection of preset cone programs that are designed specifically for ceramic firings.  Every cone-fire program allows the operator to set a preliminary preheat cycle for drying ware, an optional hold time at the final heating temperature for additional heat-work and an optional cooling cycle at the end of the heating cycle. Every cone-fire program also allows the operator to select an optional firing speed that can shorten or lengthen the firing time up to 40% for large or small kiln loads.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch6\u003eOrton AutoFire 12-Key (AF\/AFG) Controller\u003c\/h6\u003e\n\u003cp\u003e\u003cimg style=\"float: right; margin: 5px;\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0836\/2769\/files\/af_12-key_medium.jpg\" alt=\"AF 12-Key\"\u003e\u003c\/p\u003e\n\u003cp\u003eThe Orton AutoFire 3000 12-Key (AF\/AFG) controller has 12 keys for programming.\u003c\/p\u003e\n\u003cp\u003eThe Orton AF 12-key supports up to 4 custom firing programs.\u003c\/p\u003e\n\u003cp\u003eOrton controllers use P-I-D control algorithms to tightly control kiln temperature. This eliminates temperature cycling. Cycling occurs when the controller turns the kiln on or off in a way where the actual temperature does not closely follow the desired firing schedule.\u003c\/p\u003e\n\u003cp\u003eOrton controllers store all of the program information in memory when shut off. This is helpful for if power is lost in the middle of a firing, the controller remembers how far the program has progressed and determines if it can resume once power has been restored.\u003c\/p\u003e\n\u003cp\u003eThe AutoFire controller can add hold time to firings already in progress, edit programs in progress, and even skip in progress! These are some of the most useful features that are offered in both the TAP and AF 12-key controllers.\u003c\/p\u003e\n\u003ch6\u003eOrton AutoFire 3-Key (AF3P\/AF3C) Controller\u003c\/h6\u003e\n\u003cp\u003e\u003cimg style=\"float: right; margin: 5px;\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0836\/2769\/files\/af3c-af3p_medium.jpg\" alt=\"AF 3-Key\"\u003e\u003c\/p\u003e\n\u003cp\u003eThe AF 3-Key (AutoFire Express) is our basic, no frills controller. It gets the job done, but does not offer nearly as much flexibility as the others. The AF 3-Key has the ability to store up to 6 eight-step custom firing profiles.\u003c\/p\u003e\n\u003cp\u003eWhile the AF 3-Key controller is fantastic, and certainly will help you achieve your end goals - we always recommend an upgrade to the AF 12-key or TAP Smart as the controller is the heart and brains of your kiln. It's what you'll be working with day in and day out, and being able to take advantage of the expanded user interface on the other controllers as well as their overwhelming number of features - we've always found that users are happiest upgrading.\u003c\/p\u003e\n\u003cp\u003eThis is a good choice if you're only planning to occasionally use your oven and do not want room to expand in the future. \u003c\/p\u003e\n\u003ch5\u003e\u003cstrong\u003eFurniture Kit\u003c\/strong\u003e\u003c\/h5\u003e\n\u003cp\u003eFurniture Kits are \u003cstrong\u003enecessary accessories\u003c\/strong\u003e for any kiln owner as firing directly on the kiln floor is not only bad for the kiln, but your pieces as well. In addition to this, they're also useful! A furniture kit will allow you to stack multiple shelves on top of one another in order to maximize the useable space when firing smaller pieces.\u003c\/p\u003e\n\u003cp\u003eIf you have one that will fit this kiln size already, then you're in luck! But if not, you'll want to ensure you add this to your order as well.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eFurniture Kit includes:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eTwo (2) Full Shelf\u003c\/li\u003e\n\u003cli\u003eThree (3) 1\" Post\u003c\/li\u003e\n\u003cli\u003eThree (3) 2\" Post\u003c\/li\u003e\n\u003cli\u003eThree (3) 4\" Post\u003c\/li\u003e\n\u003cli\u003eOne (1) 1lb. Shelf Primer\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eKiln furniture can be special ordered separately, but if done so the cost is ~10-20% higher and will incur a separate shipping charge. It's best to include this on your initial order of the kiln.\u003c\/p\u003e\n\u003cp\u003e\u003csmall\u003e* Received shelves may contain surface imperfections such as scratches, discoloration or rough edge. These possible imperfections are understood and accepted by the buyer.\u003c\/small\u003e\u003c\/p\u003e\n\u003ch5\u003e\n\u003cstrong\u003e\u003c\/strong\u003e\u003cbr\u003e\n\u003c\/h5\u003e\n\u003ch5\u003e\n\u003cstrong\u003e\u003c\/strong\u003e\u003cbr\u003e\n\u003c\/h5\u003e"}

Jen-Ken AF3C 11/9 Ceramic Kiln (Factory Refurbished)

Customize Order
Maximum quantity available reached.
$ 1,327.20 $ 1,659.00
Vendor: Jen-Ken
Product Description

This listing is for a factory refurbished unit that is available to ship if marked as in-stock.

All refurbishments are done by the same technicians who built the kiln to begin with. Factory refurbish units may have small cosmetic defects. Units are sold as-is and are not returnable for cosmetic concerns. All units are tested, working, and guaranteed with the same manufacturer warranty you'd receive with a new unit - but with an excellent savings!

The Jen-Ken AF3C 11/9 Ceramic Kiln is the perfect kiln for new ceramic hobbyists and is made to perform perfect for 04-06 cone low-firings! This kiln is great for small pieces, test firings, and perfecting designs.

The Orton AF3C controller comes equipped with easy to use Cone Fire programs. The AF3C 11/9 can also be used for fusing and slumping glass. 

We promise to have the lowest price online for this kiln, and will always beat any competitor's price. We also offer free shipping on all standard orders, so the price you see here is the price you pay. 

This kiln comes with the following free accessories:

  • Stand
  • Manual

This kiln operates on a standard home outlet at 120V and 15A. The capabilities of this kiln in a small package are impressive to achieve. In order to reach this kilns full potential - please ensure your working environment is setup properly. Jen-Ken recommends this to run on a dedicated 20A circuit, and that the voltage provided is a full 120V (i.e. Not 110V or 115V).

Solid State Relay

A Solid State Relay is hands down the best investment you can make in your kiln!

The relay is what controls the power cycling of the elements in the kiln and they need to be able to withstand a ton of power as they do so. The solid state relays are incredibly efficient compared to the standard mechanical relays and are able to operate at much faster speeds. What this equates to is incredibly tight temperature control for accurate firings, longer element life, and savings on your electrical bill!

The standard mechanical relays have moving parts which cause wear and tear over the years and will eventually need to be replaced; however with a solid state relay it's likely to last the entire life of the kiln! You will save you money and time by never needing to worry about this in the future!

Controller Selection

Jen-Ken has close relationships with the manufacturers of a variety of digital controllers, such as those from SDS Industries and Orton. This means you will have nothing but the best the best in terms of performance and accuracy in your firings.

With a selection of multiple controllers available - you can choose exactly what fits your needs.

TAP Touchscreen Smart Controller by SDS Industries

The top of the line. The bread and butter. The cream of the crop. The controller for those who want to make their lives easier, improve their craft, and make incredible quality products.

This is our top selling controller - And for good reason!

TAP Smart ControllerThe TAP Smart Controller is without a doubt the best choice on the market right now - It's easy to use, has stellar performance, and is packed full with features!

It has more memory than any other controller, allowing you to more easily utilize, revise, and save many different kinds of firing programs.

Storage for firing programs is virtually unlimited! Create as many profiles, with as many steps as you'd like - you won't be limited by this controller.

Our favorite part though: When ordered with the Wi-Fi Dongle, you can control everything from any device! Prefer to work on your computer or tablet - how about your phone?

 

 

With an internet connection to your TAP Smart Controller, updates from SDS Industries can be applied to your controller automatically - ensuring you always have the most up-to-date software for years to come!

Easily adjust the in-progress firing, skip steps, and view all graphical information on your firing with just a "TAP"!

 

The amount of time you save by working with the TAP Smart Controller pays for itself for years to come - you'll be so happy with this investment that you won't know how you managed so long without it.

The TAP Smart Controller supports the Loud Alarm option.

Orton AutoFire Slide Touchscreen Controller
AF Slide

The AutoFire Slide is the latest addition to the AutoFire controller family. It has all the benefits and features of the AutoFire 4000 with a user-friendly touchscreen interface.

Using P-I-D control algorithms to tightly control kiln temperature, this controller eliminates temperature cycling. Cycling occurs when the controller turns the kiln on or off in a way where the actual temperature does not closely follow the desired firing schedule, so this ensures your firing schedules are very accurate (Tip: Order your kiln with a solid state relay to close the gap even further!)

This controller allows the operator to create, program, and save 35 separate firing schedules with 20 user-defined heating and cooling rates, target temperatures and hold times. For glass crafters, ceramicists, and heat treaters alike - you’ll find maximum flexibility with your firing programs.

For you ceramic artists, this controller provides a quick selection of preset cone programs that are designed specifically for ceramic firings.  Every cone-fire program allows the operator to set a preliminary preheat cycle for drying ware, an optional hold time at the final heating temperature for additional heat-work and an optional cooling cycle at the end of the heating cycle. Every cone-fire program also allows the operator to select an optional firing speed that can shorten or lengthen the firing time up to 40% for large or small kiln loads.

 

Orton AutoFire 12-Key (AF/AFG) Controller

AF 12-Key

The Orton AutoFire 3000 12-Key (AF/AFG) controller has 12 keys for programming.

The Orton AF 12-key supports up to 4 custom firing programs.

Orton controllers use P-I-D control algorithms to tightly control kiln temperature. This eliminates temperature cycling. Cycling occurs when the controller turns the kiln on or off in a way where the actual temperature does not closely follow the desired firing schedule.

Orton controllers store all of the program information in memory when shut off. This is helpful for if power is lost in the middle of a firing, the controller remembers how far the program has progressed and determines if it can resume once power has been restored.

The AutoFire controller can add hold time to firings already in progress, edit programs in progress, and even skip in progress! These are some of the most useful features that are offered in both the TAP and AF 12-key controllers.

Orton AutoFire 3-Key (AF3P/AF3C) Controller

AF 3-Key

The AF 3-Key (AutoFire Express) is our basic, no frills controller. It gets the job done, but does not offer nearly as much flexibility as the others. The AF 3-Key has the ability to store up to 6 eight-step custom firing profiles.

While the AF 3-Key controller is fantastic, and certainly will help you achieve your end goals - we always recommend an upgrade to the AF 12-key or TAP Smart as the controller is the heart and brains of your kiln. It's what you'll be working with day in and day out, and being able to take advantage of the expanded user interface on the other controllers as well as their overwhelming number of features - we've always found that users are happiest upgrading.

This is a good choice if you're only planning to occasionally use your oven and do not want room to expand in the future. 

Furniture Kit

Furniture Kits are necessary accessories for any kiln owner as firing directly on the kiln floor is not only bad for the kiln, but your pieces as well. In addition to this, they're also useful! A furniture kit will allow you to stack multiple shelves on top of one another in order to maximize the useable space when firing smaller pieces.

If you have one that will fit this kiln size already, then you're in luck! But if not, you'll want to ensure you add this to your order as well.

Furniture Kit includes:

  • Two (2) Full Shelf
  • Three (3) 1" Post
  • Three (3) 2" Post
  • Three (3) 4" Post
  • One (1) 1lb. Shelf Primer

Kiln furniture can be special ordered separately, but if done so the cost is ~10-20% higher and will incur a separate shipping charge. It's best to include this on your initial order of the kiln.

* Received shelves may contain surface imperfections such as scratches, discoloration or rough edge. These possible imperfections are understood and accepted by the buyer.



Product Specifications
Model AF3C 11/9
Max Temperature 2100 °F
Inside Dimensions 11" x 9"
Volume (Cu. Ft.) 0.5
Power Plug Type NEMA 5-15
Voltage 120
Watts 1,800
Amps 15
Shipping Weight (lbs.) 70
Product Weight (lbs.) 50
Warranty 2 Year
* Watts, Amps, Max Temperature, & Power Receptacle are all based on the standard model. A change in voltage, wiring phase, or addition of certain features such as additional elements may cause a deviation from these specifications.
* Image may differ from product received depending on product options chosen.

Customer Reviews

Based on 67 reviews
90%
(60)
7%
(5)
1%
(1)
0%
(0)
1%
(1)
M
Michaela Arman (Okemah, US)
Best decision ever!

The kiln came very quickly and in great condition. The three button panel is very easy to work with and the booklet is so detailed it wasn’t difficult to follow. I just got the calendar and I’ve already used it four times. All of my pieces have come out really pretty and handled the temperature very well. I highly recommend SoulCeramics and will definitely be coming back in the future. Thank you so much!!

C
Carryn Etherington (San Diego, US)
Jen Ken 11/9 Kiln

Kiln arrived promptly unpacked and all is good. After throughly re reading all the information, I fired my very first bisque items. As a complete beginner to kiln use, I I have found this little kiln to be perfect. Im not sure upgrading the control panel was a good idea, as I will only be using this for basic ceramic creations, but I suppose that I have the option in the future to advance a little. Im so happy with my Kiln. Thank you Soul Ceramics!

M
Maria Ogrodowicz (Houston, US)
Great little kiln!

I upgraded to the 12 key controller and it is worth the upgrade! The manual is helpful, i also went on Youtube to learn how to use this type of controller. It is worth giving the company a call for advice on firing for the first time, they were helpful and fantastic!

L
Lori Pasquale (Madison, US)
Great little kiln!

Love my new little kiln! I'm still learning and have fired up about 3 times now and all went well...I just need to learn more about glazing. 👍😃

J
Jeanette Tran (Dallas, US)
Small but mighty! (and perfect for bisque firing)

I absolutely love my little Jen-Ken kiln. Ever since she arrived I've done plenty of bisque firings at home which has eliminated my stress of having to transport fragile greenware to my local community studio. I've broken plenty of attachments while doing so, so it's wonderful having this kiln at home! She lives in our upstairs guest bathroom and it's so easy to put her away in the closet whenever we do have guests over. I've had zero issues firing my pieces which is great!
Though I didn't purchase the in stock version, the lead time was accurate and I received my kiln accordingly! Thank you so much Soul Ceramics for my very first kiln!

S
Susan Weathers (Winston-Salem, US)
love it

just the right size for, I do glass and pottery, haven't used it yet, I am sure it will be great. I will make a video.

A
Andrew Davis (Auburn, US)
Amazing service, great selection, the best shop!

The customer service at soul ceramics is second to none! I read countless positive reviews before I purchased a kiln, and was still blown away at how great the team is. I realized I needed to completely change the kiln I had ordered to a different one, they got everything squared away the same day! And it was a Sunday no less! I will absolutely be using Soul for all my pottery and clay needs, and suggest everyone else to do the same! Thank you!

S
Sophia Collier
Love it

I’m totally new to pottery and bought this kiln to begin my journey. It’s very user friendly and easy to operate. And so far what I’ve made has been successful. The customer service and fast shipping was awesome too!

J
Joshua Hittinger (St Louis, US)
Perfect beginner kiln on a standard 120V outlet!

Couldn’t be happier with this purchase - I paid extra for an in-stock unit, but well worth it. Very quick shipping and amazing customer service.

This kiln works on a standard 120V outlet which is a huge plus. If you use an extension cord, opt for a heavy duty unit or you’ll trip the breaker.

Test run at Cone 04 went smoothly and took 7-8hrs to bisque a few ceramic pieces. The kiln came with all hardware needed, instructions, and even some kiln wash to prepare for glaze firing. Setup is simple plug and play, no issues with initial firing. Great purchase!

J
Jessica Brooks (Oxford, US)
Perfect, simple, professional

I LOVE my new kiln!! I am new to pottery and ceramics and this is my first kiln. Great price, great customer service, easy to order and exactly as described! perfect fit for my home as it is small and fits a standard home electrical outlet without having to make any electrical modifications. SO easy to use with easy-to-read manual— my very first projects fired perfectly and I have never fired a kiln in my life before now. Perfect 04-06 range bisque and glaze just as described, which is exactly what I wanted. I couldn’t be happier with or more proud to own this equipment and everything that came with. Zero issues whatsoever with ordering and delivery, and I really appreciate that it arrived a week early with frequent communication and updates from the time I ordered, to the time it arrived, and great follow-up even after a couple of weeks of use. I never had to contact Soul Ceramics once regarding my order because I was provided all the information and updates I needed and more as my order was being fulfilled… but I have no doubt that any concerns, issues or questions I might have had would have been addressed and resolved promptly and professionally. seriously impressive, and this is a dream come true for me as a maker. I really can’t say enough about how satisfied and excited I am with this company and equipment. Thank you so much for a wonderful product and outstanding customer service!

     * Reviews may be for a similar product in the same series, but a different size.

At Soul Ceramics, we want our customers to know they are getting the best prices online. When you see the blue "Lowest Price Guarantee" words on our website, we are guaranteeing that we have the lowest price anywhere on the internet. In fact, if you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will hand you the difference - in cash.  We want you to shop confidently knowing that you are getting the absolute best price on your kiln or wheel.

To request your partial refund, e-mail us a link to the same product on our competitor's website within 30 days from the date of your order and we will process the credit accordingly.

Our Lowest Price Guarantee has some restrictions:

  • You must purchase the item from our website before requesting your partial refund
  • Special promotion offers are not eligible
  • The competitor must be an online store only
  • The website can not be a discounter or auction website, such as eBay
  • The competitor must be an Authorized Retailer for the product
  • The price on the competitor's website must include all shipping and processing fees
  • The model must be "like-for-like" (eg: In-stock vs. In-stock or Made-to-order vs. Made-to-order)
  • The manufacturer must be either Evenheat Kiln, Jen-Ken Kilns, or Paragon Industries
Soul Ceramics reserves the right to refuse payment for any products or offers that do not meet the required definition of a fair market price.

    At Soul Ceramics, we know how annoying it can be when you are hit with hidden costs and fees when you purchase items online. That's why we offer FREE SHIPPING* on all standard orders through Soul Ceramics.

    We even cover extra costs such as lift gate service, so the price you see is the price you pay!

    For the full details on this offer and our detailed shipping and returns policies, click here.

    Non standard orders include shipments outside of our standard shipping range, and orders that do not include a kiln or pottery wheel in the same shipment. Soul Ceramics reserves the right to inform you of shipping costs before orders are finalized.

    SOUL CERAMICS LLC EDITOR'S NOTE

    The below warranties were taken from the the respective manufacturers and last updated on June 4, 2018. Please note that these below warranties are all for reference only. While we do our best to keep these up to date; the manufacturer has the final say in what their product is warrantied as. Please reference your owner's manual upon purchase, or contact the manufacturer directly if you would like further clarification.

    Please scroll to the appropriate manufacturer's warranty for your kiln.

    Extended Warranty (Provided by Clyde)

    All Clyde warranties are for the core product only. In the case of any kilns/ovens where additional product options are available (Controllers, furniture kits, stands, blade fixtures, vents, etc.) the warranty does not apply, and the warranty would only be applicable to the kiln/oven.

    Evenheat Kiln, Inc. warranty

    Evenheat Kiln, Inc. guarantees to the original purchaser that for a period of two full years (one year for Evolution Series fiber lids) from the date of purchase the kiln will be free of defects in workmanship and materials when used under normal and proper operating conditions. Evenheat will replace or repair any defective part as specified.


    FOR THE WARRANTY TO BE EFFECTIVE THE PURCHASE MUST:

    1. Provide written proof of date of purchase. 

    2. Notify the Evenheat Distributor/Dealer from whom the kiln was purchased, within 10 days after defect has been discovered.

    3. Make kiln immediately available for inspection.

    FOR WARRANTY REPAIRS:

    1. Warranty repairs should be handled through the Distributor/Dealer from whom the kiln was purchased, who will arrange for any repairs or replacement of parts under the terms of this warranty upon receipt of the kiln (or defective part). Otherwise the defective part may be returned (postage prepaid) to Evenheat Kiln, Inc. P.O. Box 399 6949 Legion Drive Caseville, MI 48725. If, after factory examination, the original part is found to be defective, a new or repaired part will be shipped prepaid by Evenheat Kiln, Inc.

    2. If the entire kiln is to be returned to the factory, all transportation costs will be borne by the purchaser. The purchaser should notify Evenheat Kiln, Inc. (989) 856-2281 prior to shipping. Evenheat will help advise the best shipping method and if it is necessary to return the entire kiln or only certain parts. Warranty work will be performed within 30 days after defective part is returned to the factory.

    3. Evenheat Kiln, Inc. reserves the right, at its option, to replace the entire kiln or any part of it in order to fulfill its obligation under this warranty.

    THIS WARRANTY DOES NOT COVER:

    1. Freight damage, kilns altered in any way, abuse or neglect, moisture, improper storage or installation.

    2. Kiln overfired (reaching temperature higher than melting point of ware inside kiln) regardless of cause.

    3. Dawson Kiln Sitter or Limit Timer.

    4. Kilns operated on incorrect voltage.

    5. Improper electrical installation.

    6. Kiln furniture or ware.

    7. Kilns used for reduction or salt firing.

    8. Kilns used for purposes other than the firing of glass materials.

    9. Kilns operated in excess of the cone or temperature on the rating plate.

    10. Damage to Property or personal injury that may occur from kilns that are fired on or near wood floors or combustibles.

    11. Damage to property or personal injury that may occur from improper ventilation of the work area and building structure.

    This warranty is in lieu of all other warranties, expressed, or implied.
    Evenheat Kiln, Inc. neither assumes nor authorizes any Distributor/Dealer, Retailer or employee to assume for it any other obligations or liabilities in connection with Evenheat Kilns.

    This warranty is limited as specified above and excludes incidental or consequential damages. Some states or providences do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

    Evenheat Kiln, Inc.
    P.O. Box 399

    6949 Legion Road
    Caseville, MI 48725
    United States of America

    Speedball Art Products warranty

    Your Speedball Art Products Company purchase comes complete with either a 2-YEAR, 5-YEAR, or 10-YEAR WARRANTY (100% parts & labor when labor performed at Speedball Factory) depending on the product purchased - please review the product page. Speedball Art Products Company warrants this Speedball pottery wheel to be free from defects in materials and workmanship under normal use and service, that would affect its operation for a period of 10 (ten) years from the date of purchase.

    This wheel must be registered within 30 (thirty) days of the date of purchase to make the warranty effective. Registration can be performed either online at http://speedballart.com/warranty_form.php or by contacting our Customer Service Department at 800.898.7224. The obligation of this warranty shall be limited to repairing or replacing any part of the wheel which, at the discretion of the Company, shall be proven defective in materials or workmanship under normal use and service during the time period commencing with the date of purchase. Full wheel replacement will be at the discretion of the Company and will only be considered for claims initiated within 30 (thirty) days of purchase.

    This warranty does not apply to:

    1. Damage caused by accident, abuse, mishandling or dropping.

    2. Units which have been subject to unauthorized repair.

    3. Units not used in accordance with direction.

    4. Damage exceeding the cost of the product.

    5. Damage by flood, lightning or natural disaster, war declared or undeclared.


    In no case shall the Company be liable for any incidental or consequential damages for breach of this or any other warranty, express or implied, whatsoever.

    The limit of this warranty includes the product only and not any loss of work time or contract due to inability to use the wheel.

    Parts in need of repair shall be returned by the customer, shipping prepaid, to:


    Speedball Art Products
    Repairs Department
    2301 Speedball Road
    Statesville, NC 28677

    After any repair or replacement, Speedball Art Products Company will return under normal working schedule and by UPS/FedEx Ground Service (for customers in the Continental United States). Rush repair orders are accepted by purchase order and credit card payment or COD charges. Shipping charges for rush returns other than UPS/FedEx Ground Service must be prepaid via credit card or COD. No U.S. Postal returns. Be sure to wrap the product or parts securely when shipping to avoid shipping damage.

    Policy Statement for Speedball Potter’s Wheel Warranties:

    1. Warranty card must be on file at Speedball Art Products Company

    2. Customer must contact Speedball Art Products Company for Return Authorization Number prior to returning the wheel. Please write the number clearly on the outside of the box.

    3. Parts for warranty repair must be shipped prepaid to Speedball Art Products Company.

    4. Send entire system as a unit control box, motor, foot pedal and all power with no cut cords. Experience has shown that by sending the entire system, repairs are made the first time, made correctly and with less time and trouble for all parties concerned. Full wheel shipments for repair or replacement must be shipped in original packaging.

    5. Enclose a brief description of the problem, along with your name, UPS address, phone number, email address and personal address.

    6. Speedball Art Products Company will pay UPS/FedEx Ground Service shipping back to customer.

    7. Any extra charges due to a request by the customer to rush shipment are to be paid by the customer.

    8. For your convenience, troubleshooting can also be conducted by phone with one of our trained Customer Service Representatives at 800.898.7224, Monday-Friday, 8:00am-5:00pm EST.

    Jen-Ken Kiln Warranty

    JEN-KEN KILNS are warranted to the original purchaser to be free from defects in materials and workmanship when used under normal and proper conditions for the periods specified below. The warranty period begins at the date of original purchase from JEN-KEN KILNS, a JEN-KEN KILN authorized distributor or dealer.

    JEN-KEN KILNS are warranted for 2 years (1 year for the Chili Pepper) from date of original purchase.

    Dawson Kiln Sitter is warranted by a separate 1 year warranty from WP Dawson, Inc.


    PerfectFire panels are warranted by a separate 1 year plan from the manufacturer.


    FireRight panels are warranted by a separate 1 year plan from the manufacturer.


    To Claim under the Warranty, the purchaser must:

    1. Provide written proof of the date of purchase.

    2. Notify JEN-KEN KILN (or distributor/dealer) from whom the kiln was purchased.

    3. Make the kiln immediately available for inspection.

    FOR WARRANTY REPAIRS:

    1. Warranty repairs should be handled from where you purchased the kiln and they will arrange for any repairs or replacement of parts under the terms of the warranty and upon receipt of the kiln or defective part(s). Warranty work, other than that performed at the factory, DOES NOT include labor, just parts. The defective parts may be returned to JEN-KEN KILNS (postage prepaid) 3615 Ventura Drive West, Lakeland, Florida USA 33811. Include your name and address, a letter of explanation and the name and address from where you purchased the kiln. If, after factory examination the part is found to be defective, a new or repaired part will be sent prepaid by JEN-KEN KILNS.

    2. If the entire kiln is to be returned to the factory, all transportation costs are the responsibility of the purchaser. The purchaser should notify JEN-KEN KILNS (863) 648-0585 prior to shipping. We will advise the best shipping method and if it is necessary to return the whole kiln or only certain parts. Factory warranty work will be performed within 30 days after the defective part is returned to the factory.

    3. JEN-KEN KILN reserves the right, as its option, to replace the entire kiln or any part of it in order to fulfill its obligation under this warranty.

    This Warranty DOES NOT Cover:

    1. Freight damage.

    2. Kilns altered in any way after leaving our factory.

    3. Abuse or neglect, moisture, improper storage.

    4. Improper installation.

    5. Kiln Overfires (exceeding the melting temperatures of the materials being fired) regardless of the cause of the overfire. (This does not occur in kiln that are monitored while firing. If in doubt during a firing, turn the kiln off)

    6. Dawson Kiln Sitter or Limit Timer.

    7. Kilns operated on incorrect voltage.

    8. Improper electrical installation.

    9. Kiln furniture.

    10. Kiln ware.

    11. Kilns used for purposes other than firing ceramic or glass materials.

    12. Kilns operated in excess of the temperature rating of the kiln.

    13. Damage that may occur from kilns that are fired on or near combustible materials (i.e.: wood floors).

    This Warranty is in lieu of all other warranties, expressed or implied. JEN-KEN KILN neither assumes nor authorizes any distributor, dealer, retailer or employee to assume for it any other obligation of liabilities in connection with JENKEN KILNS.

    This warranty is limited, as specified above and excludes incidental or consequential damages, so the above limitations or exclusions may not apply to you.

    This warranty give you specific rights and you may also have other rights why vary from state to state.


    JEN-KEN KILNS
    Manufactured by Sir Ramic Porcelain, Inc.
    3615 Ventura Drive West Lakeland, Florida USA 33811
    (863) 648-0585

     

    Olympic Kilns Warranty

    Warranty Registration

    This Warranty Is Applicable to All Kilns Manufactured by Olympic Kilns That Are Used for Ceramics, Pottery and Glass.

    Cone 10 Kilns Have a One-Year Warranty and All Other Kilns Have a Two-Year Warranty. Certain Parts, Thermocouple, Kiln Sitter Tube Assembly, Are Not Covered Under Warranty, Nor Is Kiln Furniture.

    Haugen Manufacturing, Incorporated guarantees to the original purchaser that any defects in OLYMPIC KILNS which become apparent within two years (one year for the Dawson Kiln Sitter and safety timer which is covered by warranty from W. P. Dawson, Inc. and kilns rated at cone 10) will be remedied as specified below.

    Our warranty, of course, does not cover any kiln damaged or altered by you or others after it leaves our factory. Our warranty does not cover damage due to reduction or salt firing, over-firing, exceeding the maximum cone or temperature ratings, improper installation, use of electrical voltages different than those specified, or firing material other than ceramics.

    If a defect of manufacturer becomes apparent, and your retailer does not resolve it to your satisfaction, we will in the following manner: Within (6;) days of the first indication of a defect, tell us in writing of defect, and the date, place and proof of the your purchase. We will contact you to determine what parts seem to warrant repair and to instruct you as to shipment of the kiln parts. You will dismantle, package, and ship the parts we request (and no others), to us at your cost, freight prepaid. If the kiln has a defect of manufacture we will repair, replace or refund as is appropriate, within (30) days. We will ship to you at our cost in your package, for you to reinstall at your cost. If the parts shipped by you to us are in need of repair or replacement for something which is not covered by this warranty, we will not perform the work until you have authorized the work and made arrangements for payment. If substantially an entire kiln is returned for repair under warranty, you will prepay the cost of packaging and shipping both to and from the factory.

    We shall in no event be liable for injuries to persons or property or for incidental, contingent, special or consequential damages arising from the use of our products. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

    OLYMPIC KILNS
    HAUGEN MANUFACTURING, INC.
    P. O. BOX 1347
    4225 THURMON TANNER ROAD FLOWERY BRANCH, GA 30542
    (800) 241-4400

    Paragon Kilns

    Warranty Registration

    Paragon kilns are warranted to the original purchaser by Paragon Industries, L.P. (herein Paragon), subject to the listed exclusions below, to be free of defects in workmanship for the periods specified below. The warranty period begins from date of shipment from the Paragon factory unless date of original purchase from an authorized Paragon distributor or dealer can be established.

    Warranty Periods

    QuickFire kilns:   3 months

    BlueBirds, HT-series, Home Artist, FiberFuse-16, J-series, KM-Series, SC-series, and Vulcans:   1 year

    (Vulcan elements are not warranted.)

    Kilns with a maximum temperature rating above 2300ºF (except Dragons, Iguana and Vikings):   1 year

    TNF 2 Control Boxes (portable), GF, GL, and Fusion series kilns rated 2000°F or lower and all other kilns not listed in this section with a maximum temperature rated 2300ºF or lower:   2 years

    Controllers: Sentry (12 key):   2 ½ years;

    Sentry Xpress (3 key):    the length of the new kiln’s warranty or 1 year on replacement controllers for older kilns.

    Sentinel Smarttouch Controller: 2 1/2 years;

    Sentinel TouchXpress Controller: 2 1/2 years;

    Dragon, Super Dragon, Iguana and Viking kilns:   2 years.

    S-Type thermocouple and APM elements fall within the 2 year warranty. Standard elements on these models:   6 months.

    Sentry controller on these models:   2 ½ years.

    Type-K thermocouple is not warranted on the Dragon, Iguana and Viking.

    These warranty periods apply unless otherwise agreed to in writing.

    This warranty excludes: 1) Kilns or furnaces damaged by overfiring (exceeding the melting temperature of the material being fired) regardless of cause of overfiring; 2) Ware, tools, kiln furniture, or anything inside damaged by overfire; 3) Kilns allowed to exceed the maximum temperature shown on kiln’s nameplate, regardless of cause; 4) Kilns subjected to abuse, neglect, freight damage or improper storage; 5) Kilns used for either reduction or salt firing, 6) Kilns damaged by improper electrical installation; 7) Kilns used for purposes other than firing ceramics, glass, heat treating, or the purpose for which it was intended; 8) Element burnout caused by contact with foreign materials; 9) The patented Dawson Kiln Sitter and/or Limit Timer manufactured by W.P. Dawson, Inc., 399 Thor Place, Brea, California 92621.

    WARRANTY COVERAGE EXTENDS ONLY TO THE ORIGINAL PURCHASER AND DOES NOT COVER REPLACEMENT OF PARTS THAT ARE, BY THEIR NATURE, EXPENDABLE. THIS WARRANTY IS VOIDED IF THE PRODUCT IS ADVERSELY AFFECTED BY ATTACHING ANY FEATURE OR DEVICE TO IT, OR IS IN ANY WAY TAMPERED WITH OR MODIFIED WITHOUT EXPRESS WRITTEN PERMISSION FROM PARAGON INDUSTRIES, L.P.

    Paragon Industries, L.P., will repair or replace any parts that become defective under normal and proper use during the specified period for the kiln purchased, providing the kiln has not been subjected to misuse or the listed exclusions. Paragon will furnish and install replacement parts at the factory with transportation costs to and from the factory paid by the owner; or upon receipt of defective parts at the factory, and after factory examination of the defect, Paragon will furnish replacement parts, complete with installation instructions, shipped postpaid to owner. The warranty on the repaired and/or replaced parts will be limited to the unexpired term of the original warranty.

    Any claim for adjustment under this warranty must include name and address of dealer from whom kiln was originally purchased. Repair or replacement of any defective parts shall fulfill all obligations of Paragon. No other obligations or liabilities are assumed in connection with Paragon kilns nor does Paragon Industries, L.P. authorize its distributors or dealers to assume any other obligations or liabilities on its behalf.

    THERE ARE NO OTHER WARRANTIES EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL PARAGON INDUSTRIES, L.P. BE LIABLE FOR ANY LOSS OF PROFITS OR ANY INDIRECT OR CONSEQUENTIAL DAMAGES ARISING OUT OF ANY SUCH DEFECT IN MATERIAL OR WORKMANSHIP. NOTE: SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

    This agreement is made in the State of Texas and its validity, construction, and all rights under it will be governed by the laws of the State of Texas. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

    Paragon Industries, L.P.,
    2011 South Town East Blvd.
    Mesquite, Texas 75149-1122
    1-800-876-4328
    Fax: 972-222-0646

    Seattle Pottery Supply Kiln Limited Warranty

    SEATTLE POTTERY LLC d/b/a “Seattle Pottery Supply” warrants to the original purchaser that this product is free from defects in material workmanship for one year from the date of the first retail purchase from an authorized dealer. Transportation charges on product submitted for repair or replacement under this warranty are the sole responsibility of the purchaser. This warranty only applies to the original purchaser and is not transferable.

    UNLESS SPECIFICALLY AUTHORIZED do not Return the Unit to the Place of Purchase.

    Seattle Pottery Supply (“SPS”) will repair or replace, at its expense, any defective part upon return, freight prepaid, to an authorized Seattle Pottery Supply Service Center.

    A unit provided as an exchange will be subject to the warranty of the original unit. The length of the warranty governing the exchanged unit will remain calculated by reference to the purchase date of the original unit.

    This warranty does not cover (1) any defect not reported to an authorized SPS dealer or distributor within 10 days of discovery; (2) Type K Thermocouples; (3) any damage caused by overfiring; (4) products subjected to abnormal strain, freight damage, neglect, abuse, improper storage, failure to follow instructions, or products altered from factory standard condition; (5) products whose identification number has been changed; (6) failures of, or failures caused by, parts or accessories not manufactured or supplied by SPS; (7) kilns used for purposes other than firing ceramic materials; (8) kilns used for reduction or salt firing; (9) repair when normal use has exhausted the life of a part of the equipment as a whole; or (10) failures due to acts of God and other force majeure events beyond the manufacturer’s control.

    How To Obtain Warranty Service: Notify SPS or your SPS distributor within 10 days of discovery of any defect. Deliver any defective part, freight prepaid, to an authorized SPS service center. Other Limitations: Any special, incidental, or consequential damages, including property damage, lost profits, loss of use, or other economic loss, are excluded to the full extent permitted by state law. . Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. Any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the duration of this limited warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

    State Law Rights: This Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

    How to Request Warranty Service: All repair work must be authorized, either by SPS, or by an authorized SPS distributor, before the work is done. If you believe your kiln is going to require warranty servicing, the first step is to call the SPS distributor from whom you purchased the kiln. If they are unable to provide or coordinate service, call Seattle Pottery Supply and ask for our Technical Service Department for troubleshooting. 206-587-0570

    Notice of Defect may be mailed to:
    Seattle Pottery Supply
    c/o Warranty and Service
    35 S Hanford Street
    Seattle, WA 98134

    (888) 915-1196
    info@seattlepotterysupply.com

    Related Products

    Customer Reviews

    Based on 67 reviews
    90%
    (60)
    7%
    (5)
    1%
    (1)
    0%
    (0)
    1%
    (1)
    M
    Michaela Arman (Okemah, US)
    Best decision ever!

    The kiln came very quickly and in great condition. The three button panel is very easy to work with and the booklet is so detailed it wasn’t difficult to follow. I just got the calendar and I’ve already used it four times. All of my pieces have come out really pretty and handled the temperature very well. I highly recommend SoulCeramics and will definitely be coming back in the future. Thank you so much!!

    C
    Carryn Etherington (San Diego, US)
    Jen Ken 11/9 Kiln

    Kiln arrived promptly unpacked and all is good. After throughly re reading all the information, I fired my very first bisque items. As a complete beginner to kiln use, I I have found this little kiln to be perfect. Im not sure upgrading the control panel was a good idea, as I will only be using this for basic ceramic creations, but I suppose that I have the option in the future to advance a little. Im so happy with my Kiln. Thank you Soul Ceramics!

    M
    Maria Ogrodowicz (Houston, US)
    Great little kiln!

    I upgraded to the 12 key controller and it is worth the upgrade! The manual is helpful, i also went on Youtube to learn how to use this type of controller. It is worth giving the company a call for advice on firing for the first time, they were helpful and fantastic!

    L
    Lori Pasquale (Madison, US)
    Great little kiln!

    Love my new little kiln! I'm still learning and have fired up about 3 times now and all went well...I just need to learn more about glazing. 👍😃

    J
    Jeanette Tran (Dallas, US)
    Small but mighty! (and perfect for bisque firing)

    I absolutely love my little Jen-Ken kiln. Ever since she arrived I've done plenty of bisque firings at home which has eliminated my stress of having to transport fragile greenware to my local community studio. I've broken plenty of attachments while doing so, so it's wonderful having this kiln at home! She lives in our upstairs guest bathroom and it's so easy to put her away in the closet whenever we do have guests over. I've had zero issues firing my pieces which is great!
    Though I didn't purchase the in stock version, the lead time was accurate and I received my kiln accordingly! Thank you so much Soul Ceramics for my very first kiln!

    S
    Susan Weathers (Winston-Salem, US)
    love it

    just the right size for, I do glass and pottery, haven't used it yet, I am sure it will be great. I will make a video.

    A
    Andrew Davis (Auburn, US)
    Amazing service, great selection, the best shop!

    The customer service at soul ceramics is second to none! I read countless positive reviews before I purchased a kiln, and was still blown away at how great the team is. I realized I needed to completely change the kiln I had ordered to a different one, they got everything squared away the same day! And it was a Sunday no less! I will absolutely be using Soul for all my pottery and clay needs, and suggest everyone else to do the same! Thank you!

    S
    Sophia Collier
    Love it

    I’m totally new to pottery and bought this kiln to begin my journey. It’s very user friendly and easy to operate. And so far what I’ve made has been successful. The customer service and fast shipping was awesome too!

    J
    Joshua Hittinger (St Louis, US)
    Perfect beginner kiln on a standard 120V outlet!

    Couldn’t be happier with this purchase - I paid extra for an in-stock unit, but well worth it. Very quick shipping and amazing customer service.

    This kiln works on a standard 120V outlet which is a huge plus. If you use an extension cord, opt for a heavy duty unit or you’ll trip the breaker.

    Test run at Cone 04 went smoothly and took 7-8hrs to bisque a few ceramic pieces. The kiln came with all hardware needed, instructions, and even some kiln wash to prepare for glaze firing. Setup is simple plug and play, no issues with initial firing. Great purchase!

    J
    Jessica Brooks (Oxford, US)
    Perfect, simple, professional

    I LOVE my new kiln!! I am new to pottery and ceramics and this is my first kiln. Great price, great customer service, easy to order and exactly as described! perfect fit for my home as it is small and fits a standard home electrical outlet without having to make any electrical modifications. SO easy to use with easy-to-read manual— my very first projects fired perfectly and I have never fired a kiln in my life before now. Perfect 04-06 range bisque and glaze just as described, which is exactly what I wanted. I couldn’t be happier with or more proud to own this equipment and everything that came with. Zero issues whatsoever with ordering and delivery, and I really appreciate that it arrived a week early with frequent communication and updates from the time I ordered, to the time it arrived, and great follow-up even after a couple of weeks of use. I never had to contact Soul Ceramics once regarding my order because I was provided all the information and updates I needed and more as my order was being fulfilled… but I have no doubt that any concerns, issues or questions I might have had would have been addressed and resolved promptly and professionally. seriously impressive, and this is a dream come true for me as a maker. I really can’t say enough about how satisfied and excited I am with this company and equipment. Thank you so much for a wonderful product and outstanding customer service!